Customer support expert for licenced i-gaming .
One Support For Igaming Brands
Fedcel is a specialized BPO service provider dedicated to delivering high-quality support solutions for regulated and licensed iGaming brands. We offer expertly trained teams, industry-specific workflows, and reliable operational structures that help gaming operators manage player support, back-office processes, risk and compliance tasks, and day-to-day operational demands.
Expert in top providers. Proven in gaming.
About
Fedcel elevates licenced and regulated iGaming operators with high-performance BPO services, giving brands the support, flexibility, and expertise they need to grow confidently in a competitive market.
Fedcel Solution
Full-Scope,
BPO Service Block Redefined
Customer &
Player Support
Deliver exceptional player experiences with Fedcel’s dedicated multilingual support teams. We handle every interaction with care — from general inquiries and account assistance to gameplay questions, payment issues, and troubleshooting. Our agents are trained specifically for iGaming environments, ensuring fast response times, accurate solutions, and a consistent brand voice across all channels.With 24/7 availability, proactive communication, and a deep understanding of player expectations, we help your brand build trust, improve retention, and keep your players satisfied around the clock.
Retention &
Engagement Teams
Fedcel’s retention specialists keep your players active, engaged, and loyal. Our teams manage personalised outreach, resolve concerns, and deliver targeted communication that strengthens player relationships and boosts lifetime value — all with a consistent, brand-aligned approach.
Technical
Support For Operators
Fedcel provides reliable technical support tailored to the fast-moving demands of iGaming platforms. Our specialists assist operators with system issues, platform navigation, backend tools, game performance, and troubleshooting to ensure smooth, uninterrupted operations.From resolving technical incidents to coordinating with your in-house engineering teams, we help maintain platform stability, reduce downtime, and ensure your players enjoy a seamless gaming experience. With knowledgeable agents trained on industry-leading gaming systems, Fedcel strengthens your operational backbone and keeps your brand performing at its best—24/7.
Fedcel Features
Support That Works
Like an Extension of Your Team
Player Support
Risk & Compliance
Back-Office Operations
Efficiency Metrics
At Fedcel, we deliver scalable, reliable BPO solutions that strengthen operations and enhance the player experience. Here’s how brands benefit.
2
4
3
5
6
7
2
x
Faster Response Times
Players receive support twice as fast with our trained, dedicated teams available 24/7.
8
8
6
4
8
0
4
3
5
6
7
0
%
Operational Cost Savings
Reduce staffing, training, and infrastructure expenses by outsourcing to specialised gaming BPO teams.
9
8
6
4
9
5
4
3
5
6
7
5
%
Issue Resolution Accuracy
Our agents follow strict workflows and industry best practices to deliver precise, consistent support.
1
8
6
4
1
0
4
3
5
6
7
0
0
8
6
4
1
%
Compliance-Aligned Processes
From KYC to responsible gaming, every action follows regulatory standards to keep your operation protected.
FAQ
Frequently Asked
Questions
How does NexAgent’s pricing work?
What features are included in the Free plan?
Can I upgrade my plan at any time?
Is there a trial period for the paid plans?
How do I cancel my subscription?
Are there any additional costs for extra features?
What payment methods are accepted?
